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Terms and conditions|Privacy Policy
Terms and conditions

Garden Nevis Terms and Conditions

For the safety and convenience of our guests, the following rules apply at http://www.gardennevis.bg. If you have any questions or comments about these policies, please contact us by phone at +359883980029 or booking @gardennevis.bg before making a reservation.

1.1. The Hotelier is not liable to the Consumer in the event of force majeure.

circumstances such as: diseases, epidemics, natural disasters, strikes, military actions, as in Republic of Bulgaria, as well as abroad, threatening the security of people or limiting their ability to move, government decisions, and the disruption of water supply, electricity supply and other services from external suppliers, on which the hotel has no control, as well as for any other unforeseen or unavoidable event of an extraordinary nature, arising after a reservation has been made, which cannot be avoided by the Hotelier and his contractors in good faith performance of their duties.

1.2. The hotelier is only responsible for events occurring on the territory of the hotel and does not bear any liability to the Consumer for food and beverages consumed by him outside the places designated by the hotel, and for performing actions outside the hotel other than the usual ones for the hotel area.

1.3. The Hotelier shall not be liable for any claims of the User that were not reported by him during his stay at the hotel, or were not confirmed by the doctor team serving the hotel, or are not proven in a clear and unequivocal manner that they are arising in direct connection with the culpable act or omission of the Hotelier's employees.

1.4. The Hotelier may seek liability from the User in the event of an event occurring, which may damage the personal dignity of the hotel staff, the reputation or the hotel property.

1.5. The hotelier is not liable and does not owe any compensation or penalties if due to hooliganism on the part of the User or violation of the rules for internal order in the hotel, he was denied the performance of services or had to removed completely from the hotel territory, and this is documented with a protocol from officials or other tourists present on site.

1.6. The hotelier is not responsible for services selected, independently organised and paid for by the User during their stay at the hotel.

1.7. The Hotelier is not liable for any damages caused to the User during his/her rest from criminal acts of third parties, including theft of belongings or luggage of the consumer. In such cases, the hotelier assists the Consumer in fulfilling the formalities for registering the criminal act to the extent that it is not violated a usual tourist holiday for the other hotel guests.

1.8. The Hotelier is not responsible and does not compensate the User if he has cancelled the use of individual services or for any reason deviated, did not appear or was late after the announced time and therefore did not receive some or other services.

  1. General conditions for online bookings: 

The reservation is considered confirmed once the client has received a written confirmation via email, specifying the full amount of the reservation. Any changes or additions to the confirmed reservation will be considered valid only if they are arranged and confirmed through:

    • written correspondence, where any modification to the reservation (arrival and departure dates, number of nights, number of guests, type of accommodation, meal plan, etc.) must receive written confirmation from the hotel.
    • The mentioned conditions are valid at the reservation of hotel accommodation and purchase of gift vouchers through the central one reservation platform on Nevis Management Ltd. - http://www.gardennevis.bg. In case of​ available promotional prices is possible Yes include additional valid conditions for payment and policy for cancellations, such as these are an inseparable part of the description of the specific offer.
    • The offered prices on hotel accommodation are valid and only at the moment of your visit to the section for reservations.​ They are subject to change and are dependent on the occupancy of the hotel. The "NEVIS MANAGEMENT" Ltd keep the right to refuse to receive, confirm and pay reservations in case of unforeseen situations.
    • If the client has any specific requirements related to their trip (such as food intolerances, medical conditions requiring additional or special services, etc.), these must be approved in advance by the hotel and arranged through written correspondence between the parties.

 

  1. Prices:
    • The prices of hotel accommodation are subject to change at everyone one moment and they can Yes be influenced by occupancy at the hotel and the search in the different periods of the year. All prices for hotel accommodation in the reservation platform include VAT. The price for Your stay is guaranteed after the completion of the reservation process and receipt of confirmation number​ on reservation and prepayment. NEVIS MANAGEMENT LTD​ you keep the right to cancel confirmed and paid reservations, in case of established abuse.
    • The chosen one from Your final price is at overnight stay /and/ or presto her and for the specific room, with included touristic tax and VAT. In case of​ the weather on Your stay, you use additional services which​ are not specified in the description of the chosen type of room and the offer follows to be paid on a place in the hotel.
    • The promotional prices for hotel accommodation no they can Yes be combined with other current offers or discounts.

 

  1. Conditions for payment on reservations :
    • The reservation You everything considers for confirmed after payment on the required deposit specified in the reservation letterhead or relevant offer. The reservation can be paid by credit card or by banking road. Only in this case, is everything considered for guaranteed. The banking accounts in BGN and EUR are written in the confirmation of your reservation. "NEVIS MANAGEMENT" Ltd. accepts you can pay with a bank debit, credit or business card with the Visa and MasterCard logo through the virtual POS of a bank serving us, which is First Investment Bank AD.
    • Payment by bank card is made by generating a unique link for your reservation from us to you. After you receive the link in your e-mail, you need to click on it to open the bank's payment page.
    • The security of payments is protected by the security programs of the international card organizations (ICOs) MasterCard Identity Check and VISA Secure.
    • When paying by card through the DSK bank's virtual POS, you will need to enter the card number, validity, and CVV/CVC. If your card participates in the MKO MasterCard Identity check and VISA Secure security program, you will need to enter a 3-D password.
    • We at http://www.gardennevis.bg/, respectively NEVIS MANAGEMENT OOD do not collect, process or store card data. All card data is filled in personally by you on a secure payment page of our service bank.
    • Regardless of the currency of your bank account, the transaction will be carried out in Bulgarian leva according to the current exchange rate of your servicing bank. All prices are final, including VAT.
    • In cases where an amount needs to be refunded, no matter in whole or in part, and the payment was made by card, we will refund the amount by ordering a reverse operation on the card with which the payment was made within 20 days.
    • In cases where an amount needs to be refunded, no matter in whole or in part, and the payment was made by bank transfer, the amount will be refunded by bank transfer to the same account from which the payment was made, within 20 days.

From the point of view of security, the maximum amount for payment by card is BGN 5,000.

  1. Cancellation and Refund Policy for Reservations:
    • Cancellation on the reservation without a penalty is possible 14 days before the date of accommodation, except if Not specified​ other in the offer.
    • After the leakage on this one term in case of cancellation, the guest owes a penalty in the amount of the value on the first overnight stay.
    • At non-appearance by relevant reservation, the penalty is in the amount of the whole prepaid sum, except if not arranged​ something else.
    • The restoration of amounts by reservations paid by card is performed only by the card it was with done the payment.
    • Refunds for reservations paid by bank transfer will be made only to the bank account from which the payment was originally received.

 

  1. Accommodation conditions:
    • Check-in time at Garden Hotel Nevis is after 14:00. Any arrival before this time will be subject to hotel availability. The check-out time of the hotel room is until 11:00. Any later release of the room, after the standard regulated time, takes into account the occupancy of the hotel.
      Late check-out after 11:00 must be requested in advance or at the reception of the respective hotel. It is confirmed if possible by the hotel and is additionally charged and paid at the hotel reception. For additional information, contact the hotel reception or reservations department directly.

 

  1. Use of parking:
    Car parking is available for an additional fee until the parking spaces are exhausted. If there are no free parking spaces on the day of your arrival, a reception employee will direct you to the nearest public parking lot.

 

  1. Pet Policy:
    Pets are not allowed at the Garden Hotel Nevis.

 

  1. Tobacco smoking:

According to Bulgarian law, smoking any tobacco products, including but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is not permitted inside the hotel, including guest rooms. corridors, restaurants and bars or any other public indoor area. Smoking is allowed only in designated areas.

 

  1. Personal data protection policy.
    • "NEVIS MANAGEMENT" Ltd. is the administrator of personal data within the meaning of the GDPR and processes the User's personal data to fulfill its obligations in connection with the reservation made by the User.
    • The personal data protection policy of "NEVIS MANAGEMENT" OOD governs the type of information that is collected from Users, the method of its collection and the purposes of its use.
    • The provided personal data are fully protected and are used for the purpose of marketing analysis and a better understanding of the needs of the Users and, accordingly, to improve the quality of the service offered. Without users' personal data, the Internet reservation system could not be used to make reservations.
    • "NEVIS MANAGEMENT" Ltd. does not provide the name and e-mail address, which the user indicated when making the reservation, to third parties for the purpose of sending commercial information.

 

  1. Safety, prohibitions and security:
    • It is strictly forbidden to carry flammable objects, explosives, weapons, toxic substances, drugs and pets.
    • Gambling or other actions that contradict good manners or cause irritation are not welcome.
    • We operate a no-party policy in our rooms and suites and unacceptable levels of noise or inappropriate behavior are not tolerated in the HOTEL. Failure to comply with this policy may result in termination of guests' stay without compensation or refund for the remainder of the stay.
  2. Cookie Policy
    • By visiting the site www.gardennevis.bg, users agree to cookies from it, its partners and the advertising platforms used by it being placed on their devices.
    • If the user does not want cookies to be placed on his device, he can do so from the settings of the software with which he opens this website http://www.gardennevis.bg/, in which case the complete and accurate data cannot be guaranteed. functioning of the site.

 

  1. For more information:

NEVIS MANAGEMENT ” LTD

EIK/BULSTAT: BG204040340

Headquarters and management address: Sofia, 83 James Boucher Blvd., 2nd floor, office 7

Address for correspondence: K.k. Sunny Beach, Hotel Garden Nevis

Phone: +359883980029

E-mail: [email protected]

Information about the company that processes your data

Name: "NEVIS MANAGEMENT" LTD
EIK/BULSTAT: BG204040340
Headquarters and management address: Sofia, 83 James Boucher Blvd., 2nd floor, office 7

Address for correspondence: K.K. Sunny Beach, Hotel Garden Nevis

Phone: +359883980029
E-mail: [email protected]

Website: www.gardennevis.bg

Information about the competent supervisory authority for the protection of personal data

Name: Personal Data Protection Commission
Headquarters and management address: Sofia 1592, "Prof. Tsvetan Lazarov" No. 2
Address for correspondence: Sofia 1592, "Prof. Tsvetan Lazarov" No. 2
Phone: 02 915 3 518
Website: www.cpdp.bg

"NEVIS MANAGEMENT" Ltd. (hereinafter referred to as the "Administrator" or the "Company") carries out its activities by the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 year on the protection of natural persons, in relation to the processing of personal data and on the free movement of such data. This information is intended to inform you about all aspects of the processing of your data by the Company and the rights you have in relation to this processing.

Basis for collecting, processing and storing your personal data

Art. 1. The administrator collects and processes your personal data in connection with the use of the website www.gardennevis.bg and the conclusion of contracts with the company based on Art. 6, para. 1, Regulation (EU) 2016/679 (GDPR), and more specifically on the following grounds:

  • Express consent received from you as a customer;
  • Fulfillment of the Administrator's obligations under a contract with you;
  • Compliance with a legal obligation that applies to the Administrator;

Purposes and principles in the collection, processing and storage of your personal data

Art. 2. (1) We collect and process the personal data that you provide us in connection with the use of the site and the conclusion of a contract with the company, including for the following purposes:

  • creating a profile and providing full functionality when using the site;
  • conclusion and performance of a contract at a distance;
  • individualization of a party to the contract;
  • accounting purposes;
  • statistical purposes;
  • protection of information security;
  • ensuring the performance of the contract for the provision of the relevant service.

(2) We observe the following principles when processing your personal data:

  • legality, good faith and transparency;
  • limitation of processing purposes;
  • accuracy and timeliness of data;
  • limitation of storage to achieve the objectives;

(3) When processing and storing personal data, the Administrator may process and store personal data to protect the following legitimate interests:

  • fulfilment of obligations to the National Revenue Agency, the Ministry of Internal Affairs and other state and municipal bodies.

What types of personal data does our company collect, process and store

Art. 3. (1) The company performs the following operations with the personal data provided by you for the following purposes:

  • Conclusion and execution of a commercial transaction with a client or partner;
  • Sending an information bulletin (newsletter) – the purpose of this operation is to administer the process of sending newsletters to customers who have indicated that they wish to receive them;
  • Exercising the right of refusal or making a complaint - the purpose of this operation is to administer the process of exercising the right of refusal or complaint by the customer.

(2) The administrator processes the following categories of personal data and information for the following purposes and on the following grounds:

  • Your personalizing data (email, name, etc.)   
  •  
    •  The purpose for which the data is collected: 1) to make contact with the user and send information to him, 2) to register a user on the site, as well as 3) to send an inquiry.
  • Delivery data (names, phone, address, etc.)
    •     Purpose for which the data is collected: Fulfillment of the administrator's obligations under the sales contract and delivery of the purchased goods. 
  • Additional data provided by you - If you wish to complete your profile, you can fill in your name, surname, and phone number.
    • The purpose for which the data is collected: Supplementing information about the user in his user account.

(3) The administrator does not collect or process personal data relating to the following:

  • reveal racial or ethnic origin;
  • reveal political, religious or philosophical beliefs or membership in trade unions;
  • genetic and biometric data, health data or data about sex life or sexual orientation.

(4) The personal data are collected by the Administrator from the persons to whom they relate.
(5) The company does not perform automated decision-making with data.


Art. 4. (1) The company performs the following operations with the personal data provided by you, as legal representatives or proxies of legal entities-trading partners, for the goals:

  • Conclusion and execution of a commercial transaction: we only process the three names of the legal representative or the person authorized by the company
  • The Company does not perform automated data decision-making.

Art. 5. The administrator can use the so-called "cookies" to provide full functionality of the website, and improve the user experience, and statistical purposes, to which you agree by using our website.

Duration of storage of your personal data

Art. 6. (1) The administrator stores your personal data for a period not longer than the existence of your profile on the site. After deleting your account, the Administrator shall take the necessary care to delete and destroy all your data without undue delay or to anonymize it (ie to make it in a form that does not reveal your identity).
(2) The administrator processes your personal data, which you provided when placing an order without registration on the site until the order is completed unless you have given your express consent to your data being processed for the purposes of improving the service, individual conditions, promotions, as well as for statistical purposes.
(3) The Administrator stores your personal data provided in connection with online orders for a period of 5 years for the purpose of protecting the Administrator's legal interests in legal or administrative disputes with site users.
(4) The administrator will notify you in the event that the data storage period needs to be extended in order to fulfil a legal obligation.

(5) The administrator stores the personal data that it is necessary to keep by virtue of the applicable legislation for the relevant stipulated period, which may exceed the period of existence of your profile on the site or until the completion of the order.
Art. 7. The administrator stores the personal data of the legal representatives of its commercial partners for the period of performance of the contract, as this period may exceed the period of the concluded contract.

Transmission of your personal data for processing

Art. 8. (1) The administrator may, at its own discretion, transfer part or all of your personal data to processors of personal data for the fulfillment of the processing purposes to which you have agreed, subject to compliance with the requirements of Regulation (EU) 2016/679 (GDPR) .
(2) The administrator notifies you in case of intention to transfer part or all of your personal data to third countries or international organizations.

Your rights in the collection, processing and storage of your personal data

Withdrawal of consent to the processing of your personal data

Art. 9. (1) If you do not want the personal data provided by you to be processed for marketing purposes and receiving a newsletter, you can withdraw your consent to the processing at any time by filling in the consent withdrawal form in Appendix No. 1 or by requesting in free text.
(2) After we receive your request, we will send you a letter with detailed instructions for your verification as a recipient of newsletters and a subject of the personal data for which withdrawal of consent has been requested, to the email address you have indicated for receiving newsletters and advertising messages.
(3) The withdrawal of consent does not affect the legality of the processing of personal data, which the Administrator has carried out up to this point.

Right of access

Art. 10. (1) You have the right to request and receive confirmation from the Administrator as to whether personal data related to you is being processed by sending a request in free text by email.
(2) You have the right to access the data related to you, as well as the information related to the collection, processing and storage of your personal data.
(3) After we receive your request, we will send you the email you used to register or place orders on the site.

(4) After carrying out the verification, according to para. 3. Upon request, the Administrator shall provide you with a copy of the processed personal data related to you in electronic or other appropriate form.
(5) Providing access to the data is free of charge, but the Administrator reserves the right to impose an administrative fee in case of repetitive or excessive requests.

Right to rectification or completion

Art. 11. (1) You can at any time correct or complete inaccurate or incomplete personal data related to you through the "Profile edit" option.
(2) You can correct or complete inaccurate or incomplete personal data related to you directly through your profile on the website or by making a request to the Administrator by email, using the form in Appendix No. 4 or by a request in free text.

Right to erasure ("to be forgotten")

Art. 12. (1) You have the right to request from the Administrator the deletion of part or all of your personal data, and the Administrator has the obligation to delete them without undue delay when any of the following grounds are present:

  • the personal data are no longer necessary for the purposes for which were collected;
  • You withdraw your consent on which the data processing is based and there is no other legal basis for the processing;
  • You object to the processing of your personal data, including for direct marketing purposes, and there are no overriding legal grounds for the processing;
  • the personal data were processed unlawfully;
  • the personal data must be deleted in order to comply with a legal obligation under EU law or the law of a Member State that applies to the Administrator;
  • personal data were collected in connection with the provision of information society services.

(2) The administrator is not obliged to delete the personal data if it stores and processes them:

  • to exercise the right to freedom of expression and the right to information;
  • to comply with a legal obligation that requires processing provided for in EU law that applies to the Administrator or for the performance of a task in the public interest or in the exercise of official powers conferred on him;
  • for reasons of public interest in the field of public health;
  • for the purposes of archiving in the public interest, for scientific or historical research or for statistical purposes;
  • for the establishment, exercise or defense of legal claims.

(3) In order to exercise your right to be forgotten, it is necessary to send by e-mail a request to delete your personal data that the Administrator processes, by filling in the form in Appendix No. 2 or by a request in free text, after which the Administrator will send to email a letter with detailed instructions for your verification.

(4) After we have verified the identity of the person who made the request and the person to whom the data relates in accordance with the instructions sent to you, we will delete all data that we process about you in accordance with para. 3.

Right to limitation

Art. 13. You have the right to request the Administrator to restrict the processing of data related to you by sending us a request in free text by email when:

  • dispute the accuracy of the personal data, for a period that allows the Administrator to verify the accuracy of the personal data;
  • the processing is illegal, but you do not want the personal data to be deleted, but only to have its use restricted;
  • The administrator no longer needs the personal data for the purposes of processing, but you require them to establish, exercise or defend your legal claims;
  • You have objected to the processing pending verification of whether the legal grounds of the Administrator take precedence over your interests.

(2) After we receive your request, we will send you a letter with detailed instructions for your verification as a user of the site and a subject of personal data.
(3) After carrying out the verification according to para. 2, The Company will stop processing your data, but will not remove the posts you have made on the site, if any.

Right of portability

Art. 14. (1) If you have consented to the processing of your personal data or the processing is necessary for the performance of the contract with the Administrator, you may:

  • to ask the Administrator to provide you with your personal data in a readable format and to transfer them to another Administrator;
  • to ask the Administrator to directly transfer your personal data to an administrator specified by you, when this is technically feasible.

(2) You can exercise the right of portability by emailing us the completed form according to Appendix No. 3 or a request in free text, after which the Administrator will email a letter with detailed instructions for your verification as a user of the site.
(3) After carrying out the verification according to para. 2. The Company sent the data it processes for you in XML format to the e-mail you specified.

Right to receive information

Art. 15. You may request the Administrator to inform you about all recipients to whom the personal data for which correction, deletion or restriction of processing has been requested has been disclosed.

Right to object

Art. 16. You may object at any time to the Administrator's processing of personal data relating to you, including if it is processed for the purposes of profiling or direct marketing.

Your rights in the event of a breach of the security of your personal data

Art. 17. (1) If the Administrator detects a violation of the security of your personal data, which may create a high risk for your rights and freedoms, he shall notify you without undue delay of the violation, as well as of the measures that have been taken or are about to be taken.
(2) The administrator is not obliged to notify you if:

  • has taken appropriate technical and organizational measures to protect the data affected by the security breach;
  • has subsequently taken measures to ensure that the breach will not result in a high risk to your rights;
    notification would require a disproportionate effort.

Persons, of which your personal data is provided

Art. 18. For the purposes of processing your personal data, the Administrator may provide the data to third parties only for the purposes of concluding and executing distance sales contracts, for the delivery of goods, to an accounting company and a licensed postal operator ( courier company) by following all confidentiality procedures.
Art. 19. The administrator does not transfer your data to third countries.
Art. 20. You can exercise all your rights regarding the protection of your personal data through the forms attached to this information.

 

The website www.gardennevis.bg uses cookies to improve performance, for statistical analysis and to provide a convenient and personalized shopping experience for you, our customers.

What are cookies and what is their purpose?

"Cookies" are small text files that are stored in the browser or in the memory of your computer and/or mobile device when you visit a website. The purpose of "cookies" is to make your experience at http://www.gardennevis.bg personalized so that you do not have to enter your data again and again. They allow the site to remember your actions and preferences for a certain period so that you do not have to set them every time you visit the site or move from one page to another. Some come directly from http://www.gardennevis.bg, and others – from third parties that place cookies on our site. These may be stored for different periods of time on your browser or device.

What cookies do we use on our site?

As visitors to http://www.gardennevis.bg, we may place cookies in your browser. "Cookies" coming from our website are known as First Party Cookies and mainly aim to save session information while you browse the products or other information on the site. For example - we use cookies to store the products you have added to the cart. Other purposes related to their use are:

  • Possible and easy login to your user profile;
  • Ensuring the security of the site;
  • Statistical analysis of attendance.

Without this type of technology, our site and the service we provide to you would not be able to operate with its full capabilities and functionalities. Other cookies we use come from third parties and are called Third Party Cookies. These are:

  • Cookies for analysis and statistics These cookies help us analyze the use of http://www.gardennevis.bg and track the effectiveness of the service and its communication. We use Google Analytics to evaluate how users interact with the site - the analysis tool allows us to determine whether you viewed a specific page, how long you spent on the website, or whether you opened an email we sent you. You can see more information and settings here.
  • Social network cookies These cookies are integrated by social platforms such as Facebook and Instagram and aim to provide or improve the content of the website. Such, for example, are services that allow the playback of video files, that create sections with comments, integrate buttons for liking or sharing content, etc. We use social networks to improve your interaction with our site and to make an even closer connection with you, our customers
  • Cookies on advertising platforms Advertising cookies allow us to tailor our marketing to you and your own interests. This way we can be sure to provide you with more personalized options in the future. This type of cookie remembers that you have visited our site and a specific product page and/or category on it. So we can tailor the ads we show you accordingly. Although these cookies can track your device's visits to www.gardennevis.bg and other sites, they usually cannot identify you personally. Without these cookies, the ads you see may be less relevant and interesting to you.

How to disable the use of cookies?

You can manage the deactivation and activation of cookies through the settings of the browser you use. As a user, you can set your preferences for each browser and/or device you use to access the Internet. Want to know more about cookies, and how to control, disable or delete them? For detailed information, visit www.aboutcookies.org.

  

✖
Privacy Policy

Garden Nevis Terms and Conditions

For the safety and convenience of our guests, the following rules apply at http://www.gardennevis.bg. If you have any questions or comments about these policies, please contact us by phone at +359883980029 or booking @gardennevis.bg before making a reservation.

1.1. The Hotelier is not liable to the Consumer in the event of force majeure.

circumstances such as: diseases, epidemics, natural disasters, strikes, military actions, as in Republic of Bulgaria, as well as abroad, threatening the security of people or limiting their ability to move, government decisions, and the disruption of water supply, electricity supply and other services from external suppliers, on which the hotel has no control, as well as for any other unforeseen or unavoidable event of an extraordinary nature, arising after a reservation has been made, which cannot be avoided by the Hotelier and his contractors in good faith performance of their duties.

1.2. The hotelier is only responsible for events occurring on the territory of the hotel and does not bear any liability to the Consumer for food and beverages consumed by him outside the places designated by the hotel, and for performing actions outside the hotel other than the usual ones for the hotel area.

1.3. The Hotelier shall not be liable for any claims of the User that were not reported by him during his stay at the hotel, or were not confirmed by the doctor team serving the hotel, or are not proven in a clear and unequivocal manner that they are arising in direct connection with the culpable act or omission of the Hotelier's employees.

1.4. The Hotelier may seek liability from the User in the event of an event occurring, which may damage the personal dignity of the hotel staff, the reputation or the hotel property.

1.5. The hotelier is not liable and does not owe any compensation or penalties if due to hooliganism on the part of the User or violation of the rules for internal order in the hotel, he was denied the performance of services or had to removed completely from the hotel territory, and this is documented with a protocol from officials or other tourists present on site.

1.6. The hotelier is not responsible for services selected, independently organised and paid for by the User during their stay at the hotel.

1.7. The Hotelier is not liable for any damages caused to the User during his/her rest from criminal acts of third parties, including theft of belongings or luggage of the consumer. In such cases, the hotelier assists the Consumer in fulfilling the formalities for registering the criminal act to the extent that it is not violated a usual tourist holiday for the other hotel guests.

1.8. The Hotelier is not responsible and does not compensate the User if he has cancelled the use of individual services or for any reason deviated, did not appear or was late after the announced time and therefore did not receive some or other services.

  1. General conditions for online bookings: 

The reservation is considered confirmed once the client has received a written confirmation via email, specifying the full amount of the reservation. Any changes or additions to the confirmed reservation will be considered valid only if they are arranged and confirmed through:

    • written correspondence, where any modification to the reservation (arrival and departure dates, number of nights, number of guests, type of accommodation, meal plan, etc.) must receive written confirmation from the hotel.
    • The mentioned conditions are valid at the reservation of hotel accommodation and purchase of gift vouchers through the central one reservation platform on Nevis Management Ltd. - http://www.gardennevis.bg. In case of​ available promotional prices is possible Yes include additional valid conditions for payment and policy for cancellations, such as these are an inseparable part of the description of the specific offer.
    • The offered prices on hotel accommodation are valid and only at the moment of your visit to the section for reservations.​ They are subject to change and are dependent on the occupancy of the hotel. The "NEVIS MANAGEMENT" Ltd keep the right to refuse to receive, confirm and pay reservations in case of unforeseen situations.
    • If the client has any specific requirements related to their trip (such as food intolerances, medical conditions requiring additional or special services, etc.), these must be approved in advance by the hotel and arranged through written correspondence between the parties.

 

  1. Prices:
    • The prices of hotel accommodation are subject to change at everyone one moment and they can Yes be influenced by occupancy at the hotel and the search in the different periods of the year. All prices for hotel accommodation in the reservation platform include VAT. The price for Your stay is guaranteed after the completion of the reservation process and receipt of confirmation number​ on reservation and prepayment. NEVIS MANAGEMENT LTD​ you keep the right to cancel confirmed and paid reservations, in case of established abuse.
    • The chosen one from Your final price is at overnight stay /and/ or presto her and for the specific room, with included touristic tax and VAT. In case of​ the weather on Your stay, you use additional services which​ are not specified in the description of the chosen type of room and the offer follows to be paid on a place in the hotel.
    • The promotional prices for hotel accommodation no they can Yes be combined with other current offers or discounts.

 

  1. Conditions for payment on reservations :
    • The reservation You everything considers for confirmed after payment on the required deposit specified in the reservation letterhead or relevant offer. The reservation can be paid by credit card or by banking road. Only in this case, is everything considered for guaranteed. The banking accounts in BGN and EUR are written in the confirmation of your reservation. "NEVIS MANAGEMENT" Ltd. accepts you can pay with a bank debit, credit or business card with the Visa and MasterCard logo through the virtual POS of a bank serving us, which is First Investment Bank AD.
    • Payment by bank card is made by generating a unique link for your reservation from us to you. After you receive the link in your e-mail, you need to click on it to open the bank's payment page.
    • The security of payments is protected by the security programs of the international card organizations (ICOs) MasterCard Identity Check and VISA Secure.
    • When paying by card through the DSK bank's virtual POS, you will need to enter the card number, validity, and CVV/CVC. If your card participates in the MKO MasterCard Identity check and VISA Secure security program, you will need to enter a 3-D password.
    • We at http://www.gardennevis.bg/, respectively NEVIS MANAGEMENT OOD do not collect, process or store card data. All card data is filled in personally by you on a secure payment page of our service bank.
    • Regardless of the currency of your bank account, the transaction will be carried out in Bulgarian leva according to the current exchange rate of your servicing bank. All prices are final, including VAT.
    • In cases where an amount needs to be refunded, no matter in whole or in part, and the payment was made by card, we will refund the amount by ordering a reverse operation on the card with which the payment was made within 20 days.
    • In cases where an amount needs to be refunded, no matter in whole or in part, and the payment was made by bank transfer, the amount will be refunded by bank transfer to the same account from which the payment was made, within 20 days.

From the point of view of security, the maximum amount for payment by card is BGN 5,000.

  1. Cancellation and Refund Policy for Reservations:
    • Cancellation on the reservation without a penalty is possible 14 days before the date of accommodation, except if Not specified​ other in the offer.
    • After the leakage on this one term in case of cancellation, the guest owes a penalty in the amount of the value on the first overnight stay.
    • At non-appearance by relevant reservation, the penalty is in the amount of the whole prepaid sum, except if not arranged​ something else.
    • The restoration of amounts by reservations paid by card is performed only by the card it was with done the payment.
    • Refunds for reservations paid by bank transfer will be made only to the bank account from which the payment was originally received.

 

  1. Accommodation conditions:
    • Check-in time at Garden Hotel Nevis is after 14:00. Any arrival before this time will be subject to hotel availability. The check-out time of the hotel room is until 11:00. Any later release of the room, after the standard regulated time, takes into account the occupancy of the hotel.
      Late check-out after 11:00 must be requested in advance or at the reception of the respective hotel. It is confirmed if possible by the hotel and is additionally charged and paid at the hotel reception. For additional information, contact the hotel reception or reservations department directly.

 

  1. Use of parking:
    Car parking is available for an additional fee until the parking spaces are exhausted. If there are no free parking spaces on the day of your arrival, a reception employee will direct you to the nearest public parking lot.

 

  1. Pet Policy:
    Pets are not allowed at the Garden Hotel Nevis.

 

  1. Tobacco smoking:

According to Bulgarian law, smoking any tobacco products, including but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is not permitted inside the hotel, including guest rooms. corridors, restaurants and bars or any other public indoor area. Smoking is allowed only in designated areas.

 

  1. Personal data protection policy.
    • "NEVIS MANAGEMENT" Ltd. is the administrator of personal data within the meaning of the GDPR and processes the User's personal data to fulfill its obligations in connection with the reservation made by the User.
    • The personal data protection policy of "NEVIS MANAGEMENT" OOD governs the type of information that is collected from Users, the method of its collection and the purposes of its use.
    • The provided personal data are fully protected and are used for the purpose of marketing analysis and a better understanding of the needs of the Users and, accordingly, to improve the quality of the service offered. Without users' personal data, the Internet reservation system could not be used to make reservations.
    • "NEVIS MANAGEMENT" Ltd. does not provide the name and e-mail address, which the user indicated when making the reservation, to third parties for the purpose of sending commercial information.

 

  1. Safety, prohibitions and security:
    • It is strictly forbidden to carry flammable objects, explosives, weapons, toxic substances, drugs and pets.
    • Gambling or other actions that contradict good manners or cause irritation are not welcome.
    • We operate a no-party policy in our rooms and suites and unacceptable levels of noise or inappropriate behavior are not tolerated in the HOTEL. Failure to comply with this policy may result in termination of guests' stay without compensation or refund for the remainder of the stay.
  2. Cookie Policy
    • By visiting the site www.gardennevis.bg, users agree to cookies from it, its partners and the advertising platforms used by it being placed on their devices.
    • If the user does not want cookies to be placed on his device, he can do so from the settings of the software with which he opens this website http://www.gardennevis.bg/, in which case the complete and accurate data cannot be guaranteed. functioning of the site.

 

  1. For more information:

NEVIS MANAGEMENT ” LTD

EIK/BULSTAT: BG204040340

Headquarters and management address: Sofia, 83 James Boucher Blvd., 2nd floor, office 7

Address for correspondence: K.k. Sunny Beach, Hotel Garden Nevis

Phone: +359883980029

E-mail: [email protected]

Information about the company that processes your data

Name: "NEVIS MANAGEMENT" LTD
EIK/BULSTAT: BG204040340
Headquarters and management address: Sofia, 83 James Boucher Blvd., 2nd floor, office 7

Address for correspondence: K.K. Sunny Beach, Hotel Garden Nevis

Phone: +359883980029
E-mail: [email protected]

Website: www.gardennevis.bg

Information about the competent supervisory authority for the protection of personal data

Name: Personal Data Protection Commission
Headquarters and management address: Sofia 1592, "Prof. Tsvetan Lazarov" No. 2
Address for correspondence: Sofia 1592, "Prof. Tsvetan Lazarov" No. 2
Phone: 02 915 3 518
Website: www.cpdp.bg

"NEVIS MANAGEMENT" Ltd. (hereinafter referred to as the "Administrator" or the "Company") carries out its activities by the Personal Data Protection Act and Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 year on the protection of natural persons, in relation to the processing of personal data and on the free movement of such data. This information is intended to inform you about all aspects of the processing of your data by the Company and the rights you have in relation to this processing.

Basis for collecting, processing and storing your personal data

Art. 1. The administrator collects and processes your personal data in connection with the use of the website www.gardennevis.bg and the conclusion of contracts with the company based on Art. 6, para. 1, Regulation (EU) 2016/679 (GDPR), and more specifically on the following grounds:

  • Express consent received from you as a customer;
  • Fulfillment of the Administrator's obligations under a contract with you;
  • Compliance with a legal obligation that applies to the Administrator;

Purposes and principles in the collection, processing and storage of your personal data

Art. 2. (1) We collect and process the personal data that you provide us in connection with the use of the site and the conclusion of a contract with the company, including for the following purposes:

  • creating a profile and providing full functionality when using the site;
  • conclusion and performance of a contract at a distance;
  • individualization of a party to the contract;
  • accounting purposes;
  • statistical purposes;
  • protection of information security;
  • ensuring the performance of the contract for the provision of the relevant service.

(2) We observe the following principles when processing your personal data:

  • legality, good faith and transparency;
  • limitation of processing purposes;
  • accuracy and timeliness of data;
  • limitation of storage to achieve the objectives;

(3) When processing and storing personal data, the Administrator may process and store personal data to protect the following legitimate interests:

  • fulfilment of obligations to the National Revenue Agency, the Ministry of Internal Affairs and other state and municipal bodies.

What types of personal data does our company collect, process and store

Art. 3. (1) The company performs the following operations with the personal data provided by you for the following purposes:

  • Conclusion and execution of a commercial transaction with a client or partner;
  • Sending an information bulletin (newsletter) – the purpose of this operation is to administer the process of sending newsletters to customers who have indicated that they wish to receive them;
  • Exercising the right of refusal or making a complaint - the purpose of this operation is to administer the process of exercising the right of refusal or complaint by the customer.

(2) The administrator processes the following categories of personal data and information for the following purposes and on the following grounds:

  • Your personalizing data (email, name, etc.)   
  •  
    •  The purpose for which the data is collected: 1) to make contact with the user and send information to him, 2) to register a user on the site, as well as 3) to send an inquiry.
  • Delivery data (names, phone, address, etc.)
    •     Purpose for which the data is collected: Fulfillment of the administrator's obligations under the sales contract and delivery of the purchased goods. 
  • Additional data provided by you - If you wish to complete your profile, you can fill in your name, surname, and phone number.
    • The purpose for which the data is collected: Supplementing information about the user in his user account.

(3) The administrator does not collect or process personal data relating to the following:

  • reveal racial or ethnic origin;
  • reveal political, religious or philosophical beliefs or membership in trade unions;
  • genetic and biometric data, health data or data about sex life or sexual orientation.

(4) The personal data are collected by the Administrator from the persons to whom they relate.
(5) The company does not perform automated decision-making with data.


Art. 4. (1) The company performs the following operations with the personal data provided by you, as legal representatives or proxies of legal entities-trading partners, for the goals:

  • Conclusion and execution of a commercial transaction: we only process the three names of the legal representative or the person authorized by the company
  • The Company does not perform automated data decision-making.

Art. 5. The administrator can use the so-called "cookies" to provide full functionality of the website, and improve the user experience, and statistical purposes, to which you agree by using our website.

Duration of storage of your personal data

Art. 6. (1) The administrator stores your personal data for a period not longer than the existence of your profile on the site. After deleting your account, the Administrator shall take the necessary care to delete and destroy all your data without undue delay or to anonymize it (ie to make it in a form that does not reveal your identity).
(2) The administrator processes your personal data, which you provided when placing an order without registration on the site until the order is completed unless you have given your express consent to your data being processed for the purposes of improving the service, individual conditions, promotions, as well as for statistical purposes.
(3) The Administrator stores your personal data provided in connection with online orders for a period of 5 years for the purpose of protecting the Administrator's legal interests in legal or administrative disputes with site users.
(4) The administrator will notify you in the event that the data storage period needs to be extended in order to fulfil a legal obligation.

(5) The administrator stores the personal data that it is necessary to keep by virtue of the applicable legislation for the relevant stipulated period, which may exceed the period of existence of your profile on the site or until the completion of the order.
Art. 7. The administrator stores the personal data of the legal representatives of its commercial partners for the period of performance of the contract, as this period may exceed the period of the concluded contract.

Transmission of your personal data for processing

Art. 8. (1) The administrator may, at its own discretion, transfer part or all of your personal data to processors of personal data for the fulfillment of the processing purposes to which you have agreed, subject to compliance with the requirements of Regulation (EU) 2016/679 (GDPR) .
(2) The administrator notifies you in case of intention to transfer part or all of your personal data to third countries or international organizations.

Your rights in the collection, processing and storage of your personal data

Withdrawal of consent to the processing of your personal data

Art. 9. (1) If you do not want the personal data provided by you to be processed for marketing purposes and receiving a newsletter, you can withdraw your consent to the processing at any time by filling in the consent withdrawal form in Appendix No. 1 or by requesting in free text.
(2) After we receive your request, we will send you a letter with detailed instructions for your verification as a recipient of newsletters and a subject of the personal data for which withdrawal of consent has been requested, to the email address you have indicated for receiving newsletters and advertising messages.
(3) The withdrawal of consent does not affect the legality of the processing of personal data, which the Administrator has carried out up to this point.

Right of access

Art. 10. (1) You have the right to request and receive confirmation from the Administrator as to whether personal data related to you is being processed by sending a request in free text by email.
(2) You have the right to access the data related to you, as well as the information related to the collection, processing and storage of your personal data.
(3) After we receive your request, we will send you the email you used to register or place orders on the site.

(4) After carrying out the verification, according to para. 3. Upon request, the Administrator shall provide you with a copy of the processed personal data related to you in electronic or other appropriate form.
(5) Providing access to the data is free of charge, but the Administrator reserves the right to impose an administrative fee in case of repetitive or excessive requests.

Right to rectification or completion

Art. 11. (1) You can at any time correct or complete inaccurate or incomplete personal data related to you through the "Profile edit" option.
(2) You can correct or complete inaccurate or incomplete personal data related to you directly through your profile on the website or by making a request to the Administrator by email, using the form in Appendix No. 4 or by a request in free text.

Right to erasure ("to be forgotten")

Art. 12. (1) You have the right to request from the Administrator the deletion of part or all of your personal data, and the Administrator has the obligation to delete them without undue delay when any of the following grounds are present:

  • the personal data are no longer necessary for the purposes for which were collected;
  • You withdraw your consent on which the data processing is based and there is no other legal basis for the processing;
  • You object to the processing of your personal data, including for direct marketing purposes, and there are no overriding legal grounds for the processing;
  • the personal data were processed unlawfully;
  • the personal data must be deleted in order to comply with a legal obligation under EU law or the law of a Member State that applies to the Administrator;
  • personal data were collected in connection with the provision of information society services.

(2) The administrator is not obliged to delete the personal data if it stores and processes them:

  • to exercise the right to freedom of expression and the right to information;
  • to comply with a legal obligation that requires processing provided for in EU law that applies to the Administrator or for the performance of a task in the public interest or in the exercise of official powers conferred on him;
  • for reasons of public interest in the field of public health;
  • for the purposes of archiving in the public interest, for scientific or historical research or for statistical purposes;
  • for the establishment, exercise or defense of legal claims.

(3) In order to exercise your right to be forgotten, it is necessary to send by e-mail a request to delete your personal data that the Administrator processes, by filling in the form in Appendix No. 2 or by a request in free text, after which the Administrator will send to email a letter with detailed instructions for your verification.

(4) After we have verified the identity of the person who made the request and the person to whom the data relates in accordance with the instructions sent to you, we will delete all data that we process about you in accordance with para. 3.

Right to limitation

Art. 13. You have the right to request the Administrator to restrict the processing of data related to you by sending us a request in free text by email when:

  • dispute the accuracy of the personal data, for a period that allows the Administrator to verify the accuracy of the personal data;
  • the processing is illegal, but you do not want the personal data to be deleted, but only to have its use restricted;
  • The administrator no longer needs the personal data for the purposes of processing, but you require them to establish, exercise or defend your legal claims;
  • You have objected to the processing pending verification of whether the legal grounds of the Administrator take precedence over your interests.

(2) After we receive your request, we will send you a letter with detailed instructions for your verification as a user of the site and a subject of personal data.
(3) After carrying out the verification according to para. 2, The Company will stop processing your data, but will not remove the posts you have made on the site, if any.

Right of portability

Art. 14. (1) If you have consented to the processing of your personal data or the processing is necessary for the performance of the contract with the Administrator, you may:

  • to ask the Administrator to provide you with your personal data in a readable format and to transfer them to another Administrator;
  • to ask the Administrator to directly transfer your personal data to an administrator specified by you, when this is technically feasible.

(2) You can exercise the right of portability by emailing us the completed form according to Appendix No. 3 or a request in free text, after which the Administrator will email a letter with detailed instructions for your verification as a user of the site.
(3) After carrying out the verification according to para. 2. The Company sent the data it processes for you in XML format to the e-mail you specified.

Right to receive information

Art. 15. You may request the Administrator to inform you about all recipients to whom the personal data for which correction, deletion or restriction of processing has been requested has been disclosed.

Right to object

Art. 16. You may object at any time to the Administrator's processing of personal data relating to you, including if it is processed for the purposes of profiling or direct marketing.

Your rights in the event of a breach of the security of your personal data

Art. 17. (1) If the Administrator detects a violation of the security of your personal data, which may create a high risk for your rights and freedoms, he shall notify you without undue delay of the violation, as well as of the measures that have been taken or are about to be taken.
(2) The administrator is not obliged to notify you if:

  • has taken appropriate technical and organizational measures to protect the data affected by the security breach;
  • has subsequently taken measures to ensure that the breach will not result in a high risk to your rights;
    notification would require a disproportionate effort.

Persons, of which your personal data is provided

Art. 18. For the purposes of processing your personal data, the Administrator may provide the data to third parties only for the purposes of concluding and executing distance sales contracts, for the delivery of goods, to an accounting company and a licensed postal operator ( courier company) by following all confidentiality procedures.
Art. 19. The administrator does not transfer your data to third countries.
Art. 20. You can exercise all your rights regarding the protection of your personal data through the forms attached to this information.

 

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